Abeka Customer Service Inbound Agent
*This is not a remote position. The Inbound Agent communicates with customers and researches issues that customers have with their accounts to determine an acceptable solution within established policies. The Agent helps with office projects and updates all documentation related to assigned responsibilities.
Communicate effectively with Abeka customers regarding shipment, billing, and damages. Assist with digital support as needed.
Work with and assist others including supervisors, co-workers, and employees of other departments. Assist with special projects in conjunction with other departments as assigned.
Know and understand all policies, procedures, and processes of Customer Service. Explain any tasks not related to general Customer Service to employees as needed.
Look for ways to improve procedures and processes of Customer Service.
FLSA Status - Scanning (Non-Exempt)
Required Education: HS Preferred
Education: College Degree
Required Experience: 1+ years in customer service
Experience: 1+ years in a call center
Ideal candidates must be born-again Christians and must be dedicated to training young people for serving God; and must desire to educate students based on biblical values and be committed to excellence as a Christian educator who glorifies Christ as the source of all wisdom and knowledge. Applicants must agree with Pensacola Christian College's Mission, Purpose & Objectives, Doctrinal Position, Philosophy of Education, and Faculty & Staff Commitments. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.
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