Job Description

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Under supervision of Director of Ticket Operations and Box Office Manager, the Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at Total Mortgage Arena. We are seeking individuals who are looking to uphold our organizations pride in customer service and maintaining his/her professional demeanor in any situation. The primary responsibility of this position is to provide guests with a positive initial impression of the Total Mortgage Arena.

This role pays an hourly rate of $16.94-$17.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until April 10, 2026.

About the Venue

Total Mortgage Arena is a sports and entertainment venue managed by Oak View Group Facilities and is located in the heart of Bridgeport, CT. The arena is home to the Bridgeport Islanders (AHL affiliate of the New York Islanders), The arena plays host to various concerts, comedy shows, expos, and family shows.

Responsibilities

• Accurately operate the Ticketmaster computer ticketing system to sell tickets to any events held at the Total Mortgage Arena
• Assist with processing internal orders sold by the internal sales department
• Provide all guests with a positive first impression of the Total Mortgage Arena by offering superior, individualized customer service
• Answering incoming calls to the Box Office line and provide information regarding any and all upcoming events
• Maintain the policies of the Box Office with regard to customer service and other ticketing issues
• Performing other duties as assigned

Qualifications

• 1 - 2 years retail and/or customer service experience
• Must be able to work nights and weekends
• High School or general education degree
• Excellent customer service skills, an outgoing personality and a professional demeanor
• The aptitude and ability to work in a fast-paced environment
• Excellent organizational skills and basic computer skills
• Ability to speak clearly and politely on phone
• Prior Ticketmaster, Archtics and/or Box Office experience a plus
• Must be able to work flexible hours and must live locally
• Ability to work calmly in a fast paced environment

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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