Job Description
Typical Day in the Role CAMERAS ARE ON FOR MOST MEETINGS – Please be in a professional environment with acceptable work attire. This role focuses on outbound member outreach, care coordination support, and helping close preventive care gaps such as well-child visits, postpartum care, A1C testing, and breast cancer screenings. Day to day, team members make and receive calls, educate members, help schedule appointments, document outreach, and coordinate follow-up activities. Performance is typically measured through productivity, quality of documentation, member engagement, and success in supporting outreach goals. What makes this role unique is the direct impact on member health outcomes, the variety of outreach campaigns supported, and the opportunity to work in a fast-paced, mission-driven environment serving members. Candidate Requirements Years of experience required: 1-2 years of related experience. Customer service with member outreach, community resource knowledge, medical/clinical knowledge, provider scheduling, community resource knowledge, remote experience Disqualifiers: Only has call center experience, doesn’t have any customer service experience. Position longevity/reliability (please state if contract AND IF COMPLETED) Additional qualities to look for: able to build rapport quickly, adaptable, reliable, strong communication skills, Healthcare or community based support experience Top 3 must-have hard skills stack-ranked by importance 1Outbound call handling and member outreach experience & provider scheduling 2 Accurate documentation and data entry in multiple systems, tech savvy, ability to document/chart while speaking 3Appointment scheduling and care coordination support for SDOH resource needs, great communication skills verbally and written
salary: $22.99 - $23 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: High School
Responsibilities
outbound member outreach, care coordination support, and helping close preventive care gaps such as well-child visits, postpartum care, A1C testing, and breast cancer screenings.
Day to day, team members make and receive calls, educate members, help schedule appointments, document outreach, and coordinate follow-up activities.
Performance is typically measured through productivity, quality of documentation, member engagement, and success in supporting outreach goals.
The variety of outreach campaigns supported, and the opportunity to work in a fast-paced, mission-driven environment serving members
Skills
- care coordination
- postpartum care
- screenings
Qualifications
- Years of experience: 1 year
- Experience level: Entry Level
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Shift work