Position Overview Reporting to a Claims Team Manager, the Adjuster, Complex Claims works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team. The Adjuster handles Warranty claims for major clients across a diverse portfolio of products including home warranty, consumer electronics, and mobile industries. How You Will Create An Impact Adjudicate and settle claims according to fair claims practices. Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim. Maintain good working relationships during all contacts with clients, even during difficult conversations. Answer incoming phone calls, emails, and other correspondence concerning insurance claims. Interface with the insured and other stakeholders concerning claims‑related matters. Support outside the US for English‑speaking countries. Answer claims and coverage questions from other departments. Be familiar with state statutes concerning claims practices. Assist in training other claims agents to support adjusting and settlement practices. Maintain knowledge of industry and asset coverage types. Handle research assignments and reporting as delegated by management. Continuously improve processes and product knowledge, understanding of program coverage and exclusions. Act professionally at all times. Keep licensing current and complete all Continuing Education (CE) prior to deadlines. What You'll Need To Succeed High School Diploma or equivalent required. Proficiency in English. Bilingual candidate who speaks Spanish is desired but not required. Must hold a Property and Casualty Adjuster’s license in the majority of states requiring licensing. At minimum, the successful candidate must have their home state Adjuster’s license and must be willing to complete all requirements for all states within the first 120 days of employment. A minimum of two years of experience in adjusting P&C insurance claims or warranty claims. A record of providing outstanding customer service (e.g., in sales, retail, pharmacy, equipment repair, insurance environments). Experience in conflict resolution, or the ability to de‑escalate tense situations, and comfortable in a role that requires negotiations. Analytical skills and the ability to search the internet for answers and market data. Excellent organizational skills and the ability to manage multiple projects simultaneously while keeping track of progress. Basic Excel, Word, and Outlook skills. Benefits Automatic employer contribution into 401(k) account, with an additional employer match opportunity. Competitive Medical, Dental and Vision insurance plans. Opportunity to earn a performance‑based annual bonus. Paid Time Off, with additional Paid Volunteer Time Off. Tuition reimbursement after one year of employment. At AIG, we value in‑person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: CL - Claims Service Net Warranty, LLC #J-18808-Ljbffr
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