Job Description

Compliance Officer

Location: FL Duration: 2+ Months Type: Contract

Possible Work Locations:

• 400 W. Robinson Street., Ste. N908 Orlando, FL 32801
• 1313 N Tampa Street., Suite 712 Tampa, FL 33602
• 8550 NW 33rd Street Suite 401 Doral, FL 33122
• FTL#1-1400 West Commercial Blvd, Ste#185- Ft. Lauderdale
• FTL#2 1525 W. Cypress, Ft. Lauderdale, FL33309
• 2601 Blair Stone Road, Tallahassee, FL 32399

Job Description:

Candidate Responsibilities:

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

Candidate Required Skills:

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project timeline

Required/Desired Skills:

• Ability to speak and understand English
• High school diploma
• Excellent written and oral communication with the public
• Ability to read and interpret Florida State Statues
• Experience working with the public in a professional work environment
• Experience working with the public and analyzing complaints
• Experience using Versa
• Experience using OnBase system

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