Job Description

Courier Route Driver Floater

SPS Global is seeking a dependable and service-oriented Route Driver/Courier Floater to support on-site client operations in Santa Clara, California. This role is responsible for safe, accurate, and timely delivery of mail and parcels across campus locations while maintaining strict chain-of-custody standards and operational excellence.

The ideal candidate is reliable, detail-focused, and capable of working independently while representing SPS with professionalism. In addition to courier responsibilities, this role provides flexible support to front- and back-office functions to ensure seamless service delivery.

Job Overview

The Route Driver/Courier Floater provides exceptional courier services by receiving dispatch instructions, retrieving mail and parcels from designated offices, and delivering items safely and efficiently.

This role also serves as a cross-trained team member who may provide backup coverage for office services operations as needed to maintain continuity of service.

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

What You'll Do

Courier & Route Operations

• Travel a predefined courier route via company vehicle to deliver mail and parcels
• Perform scheduled pick-ups and deliveries by accurately following maps and written instructions
• Maintain detailed logs and time stamps for all items received and delivered
• Support chain-of-custody requirements in accordance with operating procedures
• Respond to client requests accurately and ensure timely order fulfillment
• Complete all required paperwork in a timely, accurate, and legible manner

Safety & Vehicle Responsibility

• Operate company vehicles safely and in compliance with state and company standards
• Follow company protocol in the event of an accident and/or injury
• Maintain vehicle condition through routine servicing (oil changes, tire rotation, fluid checks, refueling)
• Ensure vehicle cleanliness and readiness for daily operation

Operational & Client Service Excellence

• Deliver 5-star customer service in all forms of communication
• Follow Operational Service Excellence performance standards
• Build professional relationships with customers and internal teams
• Maintain professionalism and composure when handling sensitive inquiries
• Determine when additional support is required for complex requests
• Proactively seek additional work during downtime

Cross-Functional Office Support

• Provide front- or back-office coverage as needed
• Assist with shipping and receiving procedures
• Validate packing slips for accuracy of incoming and outgoing materials
• Train backup personnel and provide guidance on policies and procedures

What We're Looking For

Required

• High School Diploma or equivalent
• Current state-issued driver's license with a clean driving record
• Ability to safely operate a company motor vehicle
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to multitask and work independently
• Basic computer proficiency and ability to learn required systems
• Professional appearance and adherence to company policies

Preferred

• 2+ years of related work experience
• Working knowledge of MFD equipment
• Experience with shipping and receiving procedures
• Familiarity with validating packing slips and handling materials accurately

Competencies

• Strong customer service orientation
• Attention to detail and accuracy
• Independent and accountable work style
• Problem-solving and analytical ability
• Dependability and professionalism

Physical Requirements

• Ability to move packages using a wheeled cart (up to 60 lbs. capacity)
• Ability to walk, bend, kneel, stand, and sit for extended periods
• Manual dexterity for operating office machinery
• Physical and mental capability to operate a company vehicle safely

Travel: Local travel required

What We Offer

Career Growth: Opportunities to expand skills across courier and office services operations.

Learning & Development: A culture that supports professional growth and service excellence.

We Recognize Talent: Recognition programs available across all employee levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer: This job description is not intended to be a comprehensive listing of duties or responsibilities. Duties may change at any time with or without notice.

Pay Range: $24 - $27 USD

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