Customer Service Representative - Live Chat Job at Target Business Services, Pickerington, OH

cDNhc01BSU1GOXQ3VWFnVC9HMjlPT3B6alE9PQ==
  • Target Business Services
  • Pickerington, OH

Job Description

  • Job Title: Customer Service Representative – Live Chat 
  • Salary: $26.89 - $32.50
    Location: Remote / Hybrid (U.S.-based preferred)
  • Job Type: Full-Time
  • About Us
    We are a fast-growing, customer-focused company dedicated to delivering exceptional support experiences. Our team values clear communication, empathy, and problem-solving—and we’re looking for motivated individuals to join us as Live Chat Customer Service Representatives.

    Job Summary
    As a Customer Service Representative specializing in Live Chat, you will be the first point of contact for customers, assisting them in real-time through our chat platform. You’ll resolve inquiries, provide product/service information, and ensure a seamless customer experience.

    Key Responsibilities

    • Respond promptly and professionally to customer inquiries via live chat
    • Resolve product or service issues efficiently while maintaining high satisfaction
    • Provide accurate information regarding products, services, billing, and policies
    • Document customer interactions and maintain detailed records
    • Escalate complex issues to appropriate departments when necessary
    • Meet performance metrics including response time, resolution rate, and customer satisfaction

    Qualifications

    • Previous customer service experience (chat or online support preferred)
    • Excellent written communication and typing skills
    • Strong problem-solving abilities and attention to detail
    • Ability to multitask and manage multiple chat conversations simultaneously
    • Comfortable using CRM systems and online tools
    • High school diploma or equivalent (college degree a plus)

    What We Offer (Full Benefits Package)

    • Competitive hourly pay + performance bonuses
    • Medical, Dental, and Vision Insurance
    • 401(k) with company match
    • Paid Time Off (PTO) and Holidays
    • Paid Training and Career Development Opportunities
    • Work-from-home flexibility
    • Employee wellness programs
    • Opportunities for advancement within the company

    Schedule

    • Flexible shifts available (including evenings and weekends)

    Why Join Us?
    We invest in our employees and promote from within. If you’re passionate about helping people and want to grow your career in a supportive environment, we’d love to hear from you.

Job Tags

Hourly pay, Full time, Remote work, Flexible hours, Afternoon shift

Similar Jobs

Discovery Senior Living

Director of Activities (Senior Living) Job at Discovery Senior Living

 ...Discover Your Purpose with Us at The Lynmoore at Lawnwood! As Director of Activities , you'll play an essential role in enriching...  ...that provide physical, intellectual, social, emotional, and spiritual opportunities for residents Organize and lead holiday celebrations... 

Lifeteam

Helicopter Pilot Job at Lifeteam

 ...services team. In this critical role, you will be responsible for operating helicopters used to transport medical teams and patients. Your...  ...Pilot at Lifeteam, you will be pivotal in executing critical flight operations and collaborating with medical personnel to facilitate... 

Legacy Oral & Facial Surgery

Oral Surgery Assistant Job at Legacy Oral & Facial Surgery

 ...Our growing oral surgery practice is seeking a skilled and compassionate Oral Surgery Assistant to join our team. We are a patient-centered office known for providing exceptional surgical care in a supportive, fast-paced, and team-oriented environment. If you thrive in... 

Purcell Tire & Rubber Company

Front End Mechanic - Ogden, UT Job at Purcell Tire & Rubber Company

 ...and accurately measure, record, and report findings on the RO as well as acquire specs and other info to support findings Perform tire replacement and repair services Work with and reset TPMS systems Replace wipers and light bulbs Use automotive lift... 

Hacker Valley Media

Video Editor: Creative Short-Form & Podcast Storyteller Job at Hacker Valley Media

A creative media agency is seeking a Video Editor for a full-time or contract remote position. The ideal candidate will excel in Descript and Adobe Premiere Pro, with solid skills in After Effects and color grading. This role requires creativity and decision-making in pacing...