DELI/COFFEE SHOP BARISTA Job at Kroger Family of Companies, Anderson, IN

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  • Kroger Family of Companies
  • Anderson, IN

Job Description

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

  • Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

  • Promote and follow company initiatives

  • Greet customers, answer questions, and suggest product to enhance service and meet sales goals

  • Maintain cleanliness of customer service area and equipment

  • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard

  • Follow store policies and procedures

  • Perform cleaning tasks in accordance with the duty rosters and cleaning standards

  • Follow standards for merchandising, stocking, rotating, and storing all products

  • Follow cash handling and register policies

  • Follow inventory stocking and recording guidelines

  • Ability to work cooperatively in high paced and sometimes stressful environment

  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

  • Ability to act with honesty and integrity regarding customer and business information

  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues

  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

  • High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience

  • Ability to complete Initial Store Training and pass barista certification with a score of 90 or better

  • Ability to work in a fastpaced environment

  • Ability to work weekends on a regular basis, work any shift and work overtime as needed

  • Accuracy/attention to detail

  • Ability to organize/prioritize tasks/projects

Desired

  • Knowledge of company policies, procedures, and organizational structure

  • Familiarity with industry/technical terms and processes

Job Tags

Shift work, Weekend work

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