About the Role Location: Remote – Ohio residents only. Fluent in French and good ear for Québécois French. This role uses language and computer skills, work‑from‑home position. What to Expect Remote French Bilingual Product Quality Assurance Agent at Morley. You will be in contact with dealership partners, documenting information while providing excellent customer service in French and English. Help maintain strong relationships by resolving issues promptly. No automotive experience required. What You’ll Do Receive calls from French‑speaking dealers. Gather and document information in English. Effectively and efficiently deliver resolutions in French using defined processes and applications. Meet quality and productivity targets by understanding project operations and workflow processes, delivering services that meet goals. Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails), while keeping a positive and upbeat attitude. Required Skills Strong computer navigation and typing skills. Extensive customer service skills (previous call center, retail, restaurant, fast food, hotel, or any role where you interacted with customers). Positive, self‑starter attitude with solid work ethic and meticulous attention to detail. Excellent interpersonal and listening skills. Eligibility Requirements Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you’ll take a French fluency test). High school diploma or equivalent. Proven success in a relevant/related position for at least one year. Call center experience. One or more years of customer service experience. Able to work shifts within the center’s hours of operation: Monday‑Friday (no weekends), 9 a.m. – 7 p.m. Eastern time; must be reliable. Nice to Have Associate degree. Remote Work Requirements Ohio resident. Secluded and distraction‑free work environment. High‑speed internet delivered through a wired provider (cable or fiber). Must be physically connected via Ethernet cable. Wireless, 5G, satellite not supported. Benefits Health & wellness benefits: Medical and prescription coverage. Paid time off. Associate wellness program with rewards for annual checkups. Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). Financial benefits: 401(k) with match. Flexible spending account (FSA). Life insurance. Company‑paid short‑ and long‑term disability insurance. Other benefits to make your life easier: 24/7 online access to doctors through Teladoc. 24/7 nurse help desk. Patient advocacy with free 24/7 support for benefit questions and claims. Guidance for family, financial and estate planning (including wills). Equal Opportunity Employer We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We provide reasonable accommodations for those with disabilities. If you need a reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Legal Notices Morley utilizes E‑Verify during onboarding for all hires. Learn more about E‑Verify: and your right to work: View Morley’s CCPA Notice for applicants in California: View Morley’s privacy policy: #J-18808-Ljbffr
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