Job Description

Job Description

Job Description

Overview

Job Title: Mail/Finishing Level 2

Location: Nashville, TN

Job Type: Hourly Consultant

Hours: Monday to Friday 8:00am to 5:00pm

Pay: $18.34 - $21.62

Essential Functions:

• Operate high-level mail equipment, including mail inserters, sorters, postage systems, and finishing equipment in a high-speed, high-volume production environment.

• Perform packaging, posting, and fulfillment activities for outgoing mail and client materials.

• Generate and maintain charge-back reporting for postage, air express, local delivery, fax services, and other distribution-related expenses.

• Execute production mail labeling, mail merge processes, and address cleansing activities using specialized software.

• Coordinate automated and manual finishing, mailing, and distribution processes to ensure timely and accurate delivery.

• Implement and maintain mail distribution, tracking, and reporting systems.

• Update and maintain mailing address databases using customized software applications.

• Conduct barcode address quality reviews and validate mailing addresses for accuracy.

• Manage electronic input files, packaging operations, posting fulfillment, and mailing activities in high-volume environments.

• Identify and recommend process improvements to increase efficiency, reduce costs, and optimize workflow.

• Serve as the primary contact for special or unique mailings, shipments, and fulfillment requests.

• Utilize material handling equipment as required to support mailroom operations.

• Receive, sort, process, and distribute mail, packages, documents, and supplies while notifying recipients as needed.

• Perform scheduled mail pickup and delivery runs throughout the facility.

• Record and process accountable mail, maintain tracking logs, and ensure chain-of-custody compliance.

• Track, trace, and resolve delivery issues with USPS, express carriers, and local courier services.

• Prepare shipments and coordinate external deliveries and pickups, including USPS, FedEx, and other carriers.

• Perform quality assurance checks on outbound mail and shipping materials.

• Process electronic mail distribution, including mail preparation, scanning, and electronic delivery.

• Perform fulfillment activities such as assembly, packaging, shipping, and tracking of kitted materials.

• Follow established mailroom security procedures and package tracking protocols.

• Process incoming mail and packages using barcode tracking or scanning technologies.

• Manage fax transmission, receipt, logging, and distribution activities.

• Utilize automated shipping and receiving systems to track and manage mailroom operations.

• Monitor, order, and replenish mailroom and shipping supplies.

• Arrange alternative courier or shipping solutions to meet customer requirements.

• Operate, clean, troubleshoot, and maintain mail and shipping equipment, coordinating service requests when necessary.

Skills:

• Ability to lift and move up to 50 pounds safely.

• Strong ability to read, write, and follow English instructions.

• Intermediate PC and Internet skills, including downloading and installing files, completing online forms, and performing mail merges.

• Intermediate proficiency with Microsoft Word, including tables, columns, forms, headers/footers, and document formatting.

• Intermediate proficiency with Microsoft Excel, including formulas, charts, graphs, and multi-sheet workbook navigation.

• Working knowledge of Microsoft PowerPoint and presentation creation.

• Experience using Adobe Acrobat, file conversion tools, and other account-relevant software applications.

• Basic understanding of network functionality, including printer setup and troubleshooting.

• Basic knowledge of Digital Front End (DFE) systems and Macintosh environments when required.

• Ability to determine proper output packaging according to established production standards.

• Experience operating mailroom equipment such as:

  • Inserters

  • Finishing equipment

  • Postage meters

  • Envelope printers

  • Scales

  • Pitney Bowes Mail Management Systems

  • FedEx shipping systems

• Strong customer service, communication, and interpersonal skills.

• Ability to manage multiple priorities in a fast-paced production environment.

• Ability to work independently with minimal supervision.

• Accurate data entry and recordkeeping skills.

• Experience using production mail software and mailing management systems.

• Ability to estimate, schedule, and coordinate mailing jobs, including staffing and production timelines.

• Ability to train, mentor, and support other mailroom associates.

Experience:

• Minimum of 1–2 years of experience in mailroom operations, shipping and receiving, document finishing, or related production environments.

• Experience operating mail processing equipment and managing high-volume mail distribution activities.

• Experience with postal regulations, shipping carriers, tracking systems, and fulfillment processes preferred.

Education:

• High School Diploma, GED, or equivalent required.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

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