Job Description

Job Description

Job Description

Provides in office patient outreach, care coordination, documentation and EPIC management. Schedules follow-up appointments, reviews discharge instructions with the patient and being the main point of contact for any post-procedure follow-up questions.

ESSENTIAL FUNCTIONS

1. Conducts patient outreach calls for various programs: Chronic Care Management (CCM), Principal Care Management (PCM), and Remote Patient Monitoring (RPM).
2. Coordinates and schedules patient follow-up appointments, reviews discharge instructions with the patient.
3. Documents patient interactions and care activities in EPIC.
4. Reviews and updates patient medications, labs and patient information.
5. Assists with Remote Patient Monitoring (RPM) to include patient support and documentation.
6. Monitors provider in-baskets and assists with patient communication.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) required
• Graduation from an accredited training program (school) or 5 plus years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director
• Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required
• Prior outpatient clinic or physician practice experience is required
• EPIC experience is required
• Experience with CCM, PCM, or Remote Patient Monitoring (RPM) preferred but not required
• Working knowledge of software used by department
• Knowledge of general customer service practices
• Ability to deal effectively and diplomatically with team members and public
• Ability to work in a team environment. Must be self-motivated and self-starter
• Attention to details
• Self-starter and ability to work independently in a dynamic and rapid changing environment

Total Rewards
The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: -employee-benefits

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