Job Description

SUMMARY: The Project Manager is responsible for reviewing all orders for accuracy prior to order entry, entering the production order in manufacturing system, placing orders for any outsource requirements and coordinating project outcome through the shipment phase while maintaining a high level of professionalism and present the organization in the best light possible.

Key Responsibilities / Desired Experience:

• Review all details of project for accuracy
• Review current production plant schedules to determine “ship date”
• Complete and accurate input of detailed production information
• Detail out all critical quality and sample requirements
• Follow up with manufacturing and outsource suppliers to ensure customer delivery expectations are met
• Address and answer customer inquiries in a timely manner
• Investigate customer concerns and provide a prompt, successful resolution
• Provide and maintain excellent service and relationships with both internal and external customers
• Function as liaison between all other departments, customers and/or Sales Representatives.
• Interface with Sales Representatives to ensure accuracy when quoting, entering orders, and invoicing
• Enter orders in system and reviews orders for pricing, item description, account information including shipping information and freight terms in spec/inventory item are accurate
• Confirms order to the customer
• Interface with Shipping Department regarding COD orders, customer pick-ups, and delivery schedule
• Expedite orders as required
• Handles basic change orders, including purchase order number corrections, cancellations, routing changes, and expediting
• Resolves discrepancies with the customer via phone or email.
• Perform other duties and work in other areas as requested by Manager
• Maintain positive and professional attitude at all times

Required Skills:

• Must be highly organized and able to work efficiently in a high-volume, fast-paced environment
• Excellent verbal and written communication skills a must
• Background in corrugated manufacturing a plus
• Knowledge of manufacturing process and procedures a plus
• Experience within the print industry a plus, but not required
• Minimum of 3 to 5 years project management / customer service experience in an office setting a must
• Excellent detail-oriented skills a must
• Ability to effectively work in a Windows environment with experience in Outlook, Word, and Excel
• Experience with Amtech software a plus
• Must be a proactive problem solver capable of critical thinking
• Must be able to multi-task using exceptional judgment and decision-making skills
• High school graduate / Bachelor’s preferred

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