Strong knowledge of IT Service Management, SAP Basis and SAP Applications Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topicsStrong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionCloud architecture and IT technical infrastructure know-howKnowledge of/certification in one of Azure, AWS or GCP fundamentals (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
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...Development discipline and is primarily focused on addressing the documentation of our connectivity product portfolio. Reporting to Engineering Management, you will collaborate with Engineering, Operations, and Suppliers to ensure our products are documented and released...