Job Summary As a guardian of the Self‑Checkout area, your primary role is to protect the company against inventory losses or fraud by overseeing the accurate scanning and recording of products at self‑checkout stations. You’ll actively monitor transactions, address potential issues, and collaborate with leadership to prevent loss. Exceptional customer service is paramount, as you assist and engage with customers, providing guidance on the self‑checkout process and promptly addressing inquiries, contributing to a positive shopping experience that increases customer confidence and loyalty. Responsibilities Protects against inventory losses or fraud at self‑checkout lanes by continuously providing exceptional customer service and intervening when necessary. Observes self‑checkout transactions diligently to identify any irregularities or suspicious activities. Ensures customers are scanning and bagging items correctly, intervening when necessary to verify the accuracy of scanned items. Responds promptly to Point‑of‑Sale alerts and notifications, investigating any potential issues with transactions or discrepancies in scanned items. Reports any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership. Provides outstanding service in the Self‑Checkout lanes according to SEG service standards. Provides proactive customer assistance, educating them on the self‑checkout process to minimize errors and promote a smooth experience. Engages customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities. Provides continuous attention to customer needs; greet, assist, and thank customers with a friendly smile in a prompt and courteous manner. Monitors regular lanes for excessive traffic and invites waiting customers to use while maintaining a positive attitude. Aids actively in scanning product for those who may require assistance. Keeps work area clean, orderly, and free from safety hazards. Stocks front end products and ensures the self‑checkout area is fully stocked with required supplies and/or tools. Cleans and sanitizes equipment during downtime and/or immediately when spillage occurs. Returns carts to shopping cart corral. Performs other job‑related duties as assigned. Qualifications Required Education: N/A Preferred Education: High School / GED Supervisor Experience: 0‑3 years minimum; No supervisory experience required. Languages: English (required); English & Spanish (preferred) Knowledge, Skills & Abilities: Must be at least 18 years of age. Ability to read, write, and speak English proficiently. Ability to understand and follow English instructions. Compliance with all company policies and procedures. High standard of integrity and reliability. Basic computer skills required to participate in online training. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre‑employment drug testing and background check. Environment Department: Retail. Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift up to the weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 4 ft. Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: May be required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. May be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions, and other toxins. Required Equipment: Cleaning supplies and equipment, office equipment, register, pricing gun, scales, scanner, material handling equipment such as racks, carts, pallet jacks, shopping carts. Preferred Equipment: Baler/compactor, box cutter. Personal Protective Equipment: Goggles, gloves, back brace. Pulling requirement: 250 lbs. Lifting requirement: 20 lbs. Location and Travel Requirements Location: Store. Travel percent: 0%. Overnight: No. Motus Eligible: No. #J-18808-Ljbffr The Winn-Dixie Company
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