Job Description

Job Description

Job Description

Benefits:

• IRA with 3% company match
• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Guest Experience Sales Leader
This isnt a back-office, administrative role its a front-line leadership position where your success is measured by how well you and your team do two things:

• Delivering an outstanding customer experience
• Meeting and exceeding sales and membership goals

Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. If you love leading people, celebrating wins, and creating memorable experiences for customers this role is for you!

The career advancement path is to Regional Guest Experience Sales Leader.

What Youll Do
Lead daily huddles that energize and align the team. Lead by example, walk the talk.
Build, coach, and motivate a team to crush sales and membership goals.
Keep the customer experience at the heart of everything from check-in to check-out.
Celebrate wins, recognize talent, and grow your teams confidence and skills.
Roll out promotions, contests, and community events that bring the spa to life.
Own the numbers track results and turn insights into action plans that win.

What Were Looking For
2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred).
A high emotional IQ motivator who thrives on coaching and team development.
Goal-oriented with a proven track record of driving results.
An excellent communicator who inspires positivity and accountability.
Someone who leads from the front desk and breakroom not from the office.

Why Youll Love It Here
Competitive base pay + monthly and quarterly performance bonuses.
Benefits and employee perks.
Ongoing leadership development and training shaped with your input. Some travel and offsite training.
A supportive, high-energy culture where wins are celebrated and your leadership makes an impact every single day. Team outings. Even a company cruise.
Room to grow this role is a launchpad for ambitious leaders ready to step into broader multi-unit or regional leadership in the future as we have additional spas in our development plan.

Ready to lead, inspire, and grow with a team that loves what they do? Apply today and lets build success together!

Job Tags

Work at office

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