Job Description

Job Description

Job Description

Salary: $41,000 - $45,000 + commission

Who are we?

Surmesur is redefining the custom clothing experience. Our showrooms combine technology, craftsmanship, and personalized service to create garments designed to fit each clients life, style, and ambitions. Our mission is simple: deliver an unforgettableWow experience while helping our clients become the best version of themselves every day.We are currently seeking aStylist to join our showroom inPittsburgh. This is a full-time opportunity for someone passionate about fashion, client relationships, and delivering exceptional service in a fast-growing, innovative retail environment.At Surmesur, your success is tied directly to your creativity, your initiative, and your ability to build meaningful relationships with clients.

True to our values:

At Surmesur, our team lives by four guiding principles:

Be Better: We constantly strive to improve our craft, our service, and ourselves.

Be Creative: We encourage innovation, new ideas, and bold thinking in everything we do.

Take Action: We own the client experience and go above expectations to deliver our signature Wow effect.

Have Fun: We believe great work happens in a positive and collaborative environment.

What do we offer?

• Competitive base salary (based on experience)
• Uncapped commission program
• $550 clothing allowance every 6 months
• Group savings program
• Comprehensive training in custom clothing, styling, and client experience
• Ongoing coaching and professional development

Who are you?

You are someone who thrives on helping others look and feel their best.You combine style expertise, emotional intelligence, and a strong sales mindset.You are:

• Passionate about fashion, personal style, and client experience
• Detail-oriented and highly organized
• Entrepreneurial and motivated by performance
• Confident in building relationships and networking
• Comfortable using technology and digital tools
• A strong communicator who listens well
• Adaptable and eager to learn
• A team player who takes initiative

What are the responsibilities of the position?

Client Experience & Styling

• Conduct personalized consultations to understand each clients lifestyle, needs, and style goals
• Advise clients on fit, fabrics, styling, and wardrobe building
• Take precise measurements and guide clients through the customization process
• Conduct fittings and ensure garments meet Surmesur quality standards
• Follow up with clients throughout the production process
• Create memorable experiences that result in repeat business and referrals

Relationship Building & Sales

• Develop long-term client relationships through proactive outreach and follow-ups
• Maintain a personal client book and drive repeat business
• Identify wardrobe opportunities and recommend additional pieces when appropriate
• Achieve and exceed individual sales goals
• Deliver the Surmesur Wow experience with every interaction

Showroom Operations

• Maintain an organized, professional, and visually inspiring showroom environment
• Assist with visual merchandising updates and product presentation
• Keep client records and order details updated in internal systems
• Stay informed on new collections, fabrics, and company standards
• Support team initiatives and daily showroom operations

What experience do you need?

• 23 years of customer service experience
• 23 years of sales experience, preferably in retail, fashion, or luxury environments
• Knowledge of mens fashion or custom clothing is an asset
• Experience working with CRM systems or Google Workspace tools
• Strong communication and interpersonal skills
• Excellent organization, time management, and prioritization

Diversity, Equity & Inclusion

At SURMESUR, we subscribe to the principle of employment equity and invite women, visible minorities, native people, people with disabilities, LGBTQ2S+ people and otherwise marginalized people to apply. The following actions have also been taken to make our workplace more inclusive:

• A diverse Leadership Team, bringing different perspectives and experiences to decision-making.
• Leave to care for a child or an elderly person.
• A written and enforced anti-harassment and anti-discrimination policy, with mechanisms in place to address and remedy the problem.
• Training on harassment in the workplace.
• Job offers are published on several sites, ensuring that the maximum number of candidates are reached.

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