Job Description

Job Description

Job Description

At Scents of Serenity, we are more than an organic spa - we are a sanctuary built on intention, integrity, and genuine care. Built on the belief that true luxury is found in the balance of expertise, intention, and results, we exist to create an environment where skilled therapists and estheticians blend luxurious spa experiences with deep, intentional care. Every detail of our spa - from the products we carefully choose to the way we serve one another - is guided by respect for the mind, body, and spirit. We believe exceptional experiences begin behind the scenes, with leaders who uplift their teams, lead with humility, and understand that when people are valued, excellence naturally follows.

We are seeking an experienced and purpose-driven Spa Manager to guide the daily operations and continued growth of Scents of Serenity. This role seeks a confident, hands-on leader with a strong background in spa or hospitality management who leads with integrity, supports their team with intention, and sets clear expectations through example.

The Spa Manager plays a vital role in shaping both the guest experience and the internal culture of the spa. This position requires a leader who values professionalism, mutual respect, and healthy boundaries between management and staff, fostering an environment built on trust and accountability. A successful candidate understands the importance of collaboration across all locations, works as a unified team player, and consistently acts in the best interest of the spa.

Through thoughtful leadership, operational excellence, and a people-centered approach grounded in clear boundaries, the Spa Manager ensures that the mission, vision, and standards of Scents of Serenity are upheld while cultivating a workplace where team members feel supported, respected, and empowered to succeed.

CORE RESPONSIBILITIES

Leadership & Team Development

• Lead, coach, and support front desk staff and service providers through consistent one-on-ones and ongoing coaching
• Conduct regular performance check-ins and provide clear, constructive feedback
• Facilitate onboarding, training, and continued education for team members
• Lead and organize team meetings that align staff with goals, expectations, and standards
• Maintain appropriate managerial boundaries while fostering a supportive and respectful team culture
• Monitor calls and provide feedback to ensure professionalism, education-based communication, and exceptional client care

Operations & Performance Management

• Oversee daily spa operations to ensure efficiency, consistency, and high standards
• Assess and analyze KPI reports, operational metrics, and performance data
• Run reports related to sales, productivity, staffing, and guest experience
• Manage staff schedules and time-off requests to ensure appropriate coverage and balance for the team
• Ensure compliance with health, safety, and facility standards at all times

Sales & Guest Experience

• Achieve sales goals through a non-aggressive, educational sales approach
• Coach the team on consultative conversations focused on client needs rather than pushy selling
• Support front desk and service providers in creating seamless, high-quality client experiences
• Address client concerns proactively, including reaching out to dissatisfied clients and resolving issues professionally

Financial & Inventory Management

• Manage inventory levels, ordering, and controls to minimize waste and maintain service readiness
• Oversee expense management and support budgeting efforts
• Monitor product usage and retail performance in alignment with business goals

Growth & Strategy

• Contribute ideas and initiatives to support spa growth and operational improvements
• Partner with ownership and leadership on process improvements, training strategies, and performance goals
• Maintain a forward-thinking mindset focused on sustainable growth and team success

Required Experience & Qualifications

• Previous experience as a Spa Manager or Assistant Spa Manager is required
• Demonstrated success managing large teams in a fast-paced spa or wellness environment
• Strong understanding of spa operations, KPIs, scheduling, inventory, and financial controls
• Proven leadership skills with the ability to coach, motivate, and hold teams accountable
• Experience balancing supportive leadership with clear professional boundaries
• Excellent communication, organization, and problem-solving skills

Leadership Style We Value

• Leads by example with integrity, consistency, and professionalism
• Practices servant leadership
• Maintains professional boundaries while fostering a respectful, supportive team environment
• Demonstrates sound judgment and discretion in manager–employee relationships
• Upholds a leadership presence rooted in fairness, consistency, and accountability
• Comfortable making data-driven and people-focused decisions
• Understands that accountability and support go hand in hand

Why Join Us

• Be part of a purpose-driven spa where attainable luxury is paired with meaningful results and exceptional care
• Lead within a culture that values professionalism, mutual respect, and clear boundaries
• Work alongside highly skilled therapists and estheticians committed to deep healing and results-driven services
• Join a unified, collaborative organization that prioritizes teamwork and consistency across all locations
• Be supported by ownership and leadership who value people, integrity, and long-term success
• Have the opportunity to positively shape team culture while upholding the mission, vision, and standards of Scents of Serenity
• Grow within a thoughtfully built spa environment where leadership is grounded in service, accountability, and intention

Benefits

• Competitive salary + performance incentives
• Paid time off (PTO)
• Health benefits: medical, dental and vision insurance
• Employee discounts on services and products
• Supportive team environment

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