Job Description

Job Title: ServiceNow Developer
Location: Atlanta, GA ( Onsite )
Position : ( C2C Role )
Duration : ( 6+ Months)
Pay Range : $50 - 60/Hr

Skills: ServiceNow, ITSM, Design, Integration.

Job Description:
The ServiceNow Developer enables AI-powered automation across the ServiceNow platform by configuring and optimizing
generative-AI features such as summarization, content generation, conversational intelligence, and AI-driven workflow automation.
Now Assist uses ServiceNow's domain-specific LLMs and integrations like Azure OpenAI to enhance ITSM and Creator workflows.

Key Responsibilities:
1. Configure Now Assist skills such as incident/chat summarization and resolution note generation.
2. Implement AI-driven automation across ITSM and Creator using out-of-the-box and custom skills.
3. Build and optimize multi-skill AI Agents for end-to-end automation workflows.
4. Enable conversational self-service using Virtual Agent and NLU.
5. Collaborate with stakeholders to translate business requirements into AI-enabled solutions.


Required Skills:
• Experience with ServiceNow modules (ITSM, Integration, flow designer, catalog items etc).
• Hands-on knowledge of Now Assist features: summarization, content creation, sentiment analysis, conversational AI.
• Familiarity with AI Agents and text-to-flow/code automation.
• Strong business analysis and workflow-design skills.


Role Descriptions:
SNOW AI initiative| Now Assist- ITSM| SPM IRM
Essential Skills: Experience with ServiceNow modules (ITSM| Integration | flow designer| catalog items etc).
Hands on knowledge of Now Assist features summarization| content creation| sentiment analysis| conversational AI.
Familiarity with AI Agents and text to flowcode automation. Strong business analysis and workflow design skills.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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