Job Description

Job Description

Job Description

Job Description

Now is the best time to join Johnstone Supply. The Warehouse Manager oversees all warehouse operations to ensure accurate, timely, and efficient delivery of products in a safe and organized environment. This role is responsible for inventory management, budgeting, staffing, transportation, and achieving productivity and quality standards. Additional responsibilities include supporting customer service, maintaining safety and regulatory compliance, and ensuring overall facility organization and security. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Position responsibilities:

• Manages all aspects of warehouse operations through appropriate planning with the Branch Manager or Regional Operations Manager. Determines workforce staffing needs; hires and assigns staff to positions; ensures appropriate employee training; ensures warehouse Standard Operating Procedures (SOP’s) are being followed; conducts staff meetings and coordinates workforce to handle volume of work; and provides ongoing coaching, feedback, and guidance to staff.
• Ensures individuals meet or exceed established quality, efficiency, performance, customer service, and attendance standards. Monitors daily activities using reports and other tools. Reviews discrepancy reports for types of errors, identifying causes, retraining, and taking corrective action with subordinates as necessary.
• Ensures all orders are picked and shipped within established shipping schedules, meeting or exceeding quality and accuracy standards by: monitoring daily reports and organizing facilities to maximize efficiency of material flow.
• Ensures that all received merchandise is properly accounted for, verified against shipping documents, inspected for damage, and put-away in a timely manner by: monitoring daily reports; working with appropriate staff or support functions to take necessary corrective action; and organizing facilities to maximize efficiency and material flow.
• Ensures the safety of the workforce by clearly communicating and supporting the company’s safety programs and specific safety initiatives to all levels of personnel and management; observes and coaches employees in complying with safety rules; removes safety obstacles; complies with all governmental regulations, including OSHA, Worker’s Compensation, and MSDS; directs Safety Committees or other safety related activities; and ensures all equipment is inspected, maintained, and operated in a safe manner, including the training and certification of employees Warehouse Manager 2 designated to operate equipment. Models safe work practices to others.
• Collaborates with the Branch Manager and/or Regional Operations leadership in defining and fulfilling financial objectives of the warehouse by assisting with the development of annual operating and capital expenditure budgets. Monitors performance to budget regularly, interprets performance results, and adjusts goals and operating procedures to meet warehouse objectives.
• Maintains good housekeeping standards, appropriate sanitation, and security of the warehouse facility; oversees staff to prevent theft and other issues; and monitors completion of maintenance duties.
• Organizes and maintains the warehouse facility to ensure inventory accuracy within assigned locations. Requires frequent cycle counts of product and conducts physical inventories of warehouse goods as required.
• Uses powered equipment, such as forklift, electric pallet jack, and cherry picker.
• Fosters a cohesive and productive team through collaboration, inclusion, and teamwork. Leads by example and models exceptional customer service. Promotes development plans for ongoing staff development and succession planning.
• Participates in and may lead projects and/or initiatives, including processes, procedures, and warehouse-related programs on-site and/or across the region if assigned.
• Ensures proper lines of communication, including conducting frequent department meetings, daily person-to-person contact, having an open-door policy, and conducting mid-year and annual performance reviews.
• Serves as subject matter expert on warehouse processes and procedures.
• Will occasionally provide backup leadership support when Branch Manager is away.
• May provide backup leadership support for other warehouses in the region or geographic area if assigned.
• May serve as backup driver as assigned.
• May train, support, mentor, and provide subject matter expertise for other Warehouse Supervisors and Managers, both on-site and in other warehouses, if assigned. Occasional travel outside the region may be required.
• May participate in interview process for other Warehouse Supervisors or Managers as assigned.
• Performs all other duties as assigned.

Position requirements:

• Required:
  • High school diploma or general education degree (G.E.D.); 5+ years related experience and/or training; or equivalent combination of education and experience.
  • Minimum of 1 year directly managing a team of employees in a busy warehouse environment.
  • Experience managing logistics or related functions.
  • Experience operating forklift and other warehouse equipment safely and competently.
  • Experience with inventory management systems.
  • Experience with OSHA, DOT, and other safety regulations and procedures.

• Preferred:
  • Bachelor’s degree preferred.
  • Experience using, training, and managing ERP systems and RF technology.
  • Knowledge of HVAC wholesale industry, principles, and practices.

• Certificates, Licenses, and Registrations:
  • Must have a valid driver’s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.
  • Forklift certification required, or willingness to obtain on the job.

• Physical Demands: While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.

• Work Environment: Time will be spent in an unconditioned warehouse environment, which may have hot and cold temperatures, dust, dirt, and noise, as well as in a company vehicle. Additional time may be spent outdoors, in trucks, and in the office and/or store. While outdoors, the employee is exposed to a variety of weather elements including sunshine, rain, heat, cold, and humid conditions. Occasionally, the employee is exposed to fumes, airborne particles, or toxic or caustic chemicals. The normal workday will be from 8 to 12 hours per day. However, the hours may be longer when specific projects are due. Some extended schedules will be necessary. If assigned, travel – primarily by motor vehicle – may be required throughout the assigned region/geography and occasionally needed on an interstate level.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including:

• Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Employer subsidized medical, dental, and vision plans.
• Employer paid life insurance and long-term disability
• Voluntary short-term disability, accident and critical illness insurance
• 24/7 Access to virtual care/telehealth options, and Parental Time Off
• Flexible spending accounts (FSA)
• $100 wellness reward for completing annual health check-up
• Employee Assistance Program (EAP) for you, and your family
• Coverage for chiropractic, acupuncture, and massage therapy services
• Tuition reimbursement, up to $5,250 per year
• Employee referral bonus program – earn up to $4,000 per year
• Employee service milestone recognition program
• Employee discounts on products & retail discounts
• Variety of incentive plans for employees
• Bi-weekly pay days on every other Friday
• Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.

Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service.

EOE & E-Verify Participating Employer.

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