Job Description

Location: Remote – Michigan residents About the Role Are you fluent in French and have a good ear for understanding Québécois French? If you're looking for a work-from-home position where you can use your language and computer skills, this could be a great opportunity for you! What to Expect As a remote, French Bilingual Product Quality Assurance Agent at Morley, you'll be in contact with our dealership partners, documenting information while providing excellent customer service in French and English. You'll help our client maintain strong relationships by helping them resolve issues in a timely manner. No automotive experience required! Key Benefits Work from home while having regular connection with your teammates No weekends Paid training Equipment provided Benefits available Professional development and growth opportunities What You'll Do Receive calls from French-speaking dealers Gather and document information in English Effectively and efficiently deliver resolutions in French using defined processes and applications Meet quality and productivity targets by: Having a good understanding of project operations and workflow processes Delivering services that meet those goals Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications) while keeping a positive and upbeat attitude Skills for Success Required Skills: Strong computer navigation and typing skills Extensive customer service skills (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) A positive, self-starter attitude with a solid work ethic and meticulous attention to detail Excellent interpersonal and listening skills Eligibility Requirements Fluent in speaking, reading and writing French and understanding the Québécois French dialect (you'll take a French fluency test) High school diploma or equivalent Proven success in a relevant / related position for one or more year Call center experience One or more years of customer service experience Able to work shifts within the center's hours of operation: Monday - Friday (no weekends!) 9 a.m. - 7 p.m. Eastern time Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have: Associate degree Remote Work Requirements Michigan resident Secluded and distraction-free work environment Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported Equal Opportunity Employer We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Legal Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: Click here to view Morley’s CCPA Notice for applicants in California: Click here to view Morley’s privacy policy: #J-18808-Ljbffr

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