Job Description

Job Description:

Job Summary

The Healthcare Administrative Associate plays a vital role in maintaining front-office workflow to optimize the efficiency of the medical practice, clinic, and/or department. This position supports daily administrative operations, ensures accurate documentation and billing processes, and delivers excellent customer service to patients and visitors.

Key Responsibilities

• Greet, screen, and provide service to patients and visitors
• Process mail, fax, and other documents
• Maintain multi-line phone system/switchboard
• Schedule, register, and check patients in and out
• Maintain and update medical records
• Perform data management and maintain spreadsheets
• Run and maintain reports
• Perform charge entry and process billing documents
• Research and resolve billing-related issues
• Collect co-payments, deductibles, and other self-pay amounts at time of service
• Maintain cash box and receipt books

Qualifications

Education:
High school diploma or GED required

Experience:
None required

Licensure/Certification:
None required

Other Minimum Qualifications:

• Strong customer service orientation
• Excellent grammar, spelling, and punctuation skills
• Knowledge of medical terminology
• Familiarity with office procedures and equipment
• Proficiency in computer data entry and keyboarding
• Ability to use electronic medical record systems
• Strong organizational, communication, and interpersonal skills
• Proficiency in Microsoft Office applications (Word, Excel) preferred
• Ability to multitask effectively

Working Place:

Roanoke, Virginia, United States

Company :

2026 Virtual March 12 - Carilion Clinic

Job Tags

Work at office

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